1. 30-Day Full Refund or Replacement Guarantee: We understand that circumstances can change, and sometimes, you might decide that the dual dash cam mirror you’ve chosen doesn’t meet your specific needs. That’s why we provide a 30-day window from the date of purchase during which you can request a full refund or a replacement unit. This guarantee allows you to try our product risk-free and make sure it aligns with your expectations.
2. 1-Year Limited Warranty: PORMIDO dual dash cam mirrors are designed and built to meet high-quality standards. We are confident in the durability and reliability of our products. Therefore, we offer a 1-year limited warranty that covers any defects in materials or workmanship. If you encounter such issues within one year of your purchase date, we will repair or replace the product at no additional cost to you. Please note that this warranty does not cover damage caused by accidents, misuse, or unauthorized alterations.
3. Lifetime After-Service Support: Our commitment to your satisfaction extends far beyond the initial purchase. We provide lifetime after-service support to assist you with any questions or issues you may encounter while using your PORMIDO dual dash cam mirror. Our dedicated customer service team is here to help you, whether you have inquiries about product operation, troubleshooting, or any other concerns. We are just an email or a message away, ready to provide you with expert guidance and support.
Claiming Warranty Services: Should you need to claim warranty services or inquire about a refund or replacement during the applicable warranty period, please follow these steps:
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Contact our customer service team via AMAZON. Please provide your order information, a detailed description of the issue, and any relevant photos or videos if applicable.
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Our customer service team will review your request promptly and guide you through the necessary steps for resolution. For warranty claims, we may request that you return the product to us for inspection and repair or replacement.
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If your claim is approved, we will process the refund, replacement, or repair according to the terms of the warranty policy.